IANS | 02 Apr, 2024
Private carrier Vistara Airlines, which is a joint venture of Tata
and SIA Airlines, said on Monday that in light of crew unavailability
and other factors, the airline has experienced a notable uptick in
cancellations and delays.
“We have had a significant number of
flight cancellations and delays in the past few days due to various
reasons, including crew unavailability," said an airline spokesperson.
"We acknowledge this and are deeply concerned about the inconvenience caused to our customers," he added.
The spokesperson also said that the airline is working towards minimising the discomfort to the customers.
"We
have decided to temporarily reduce the number of flights we operate to
ensure adequate connectivity across our network. We have also deployed
larger aircraft like B787-9 Dreamliner and A321neo on select domestic
routes to combine flights or accommodate more number of customers,
wherever possible," the airline said.
"Also, we are offering
alternate flight options or refunds to the affected customers, as
applicable. We understand that these disruptions have caused immense
discomfort to our customers, and we sincerely apologise to them for the
same," it added.
"We are working towards stabilising the situation
and will resume operating at our regular capacity very soon," the
airline said.
