SME Times News Bureau | 24 Dec, 2021
Minister of Consumer Affairs Piyush Goyal inaugurated the event by
releasing e-books and flagging National Test House (NTH) Mobile Van for
Drinking Water Testing.
Union Minister of State for Ministry of Consumer Affairs, Food and
Public Distribution & Environment, Forest and Climate Change Shri
Ashwini Kumar Choubey also participated in the event.
The Department of Consumer Affairs celebrated the National Consumer Day 2021 with the theme “Consumer – Know your Rights”
his inaugural address, SGoyal emphasized on Protection of Consumer
Rights and ensuring Quality to Consumers.
“Under leadership of Prime
Minister, following the mantra of ‘Consumer is King’, we have
transitioned from ‘Consumer Protection’ to ‘Consumer Empowerment &
Prosperity’, he said adding on that the consumers should demand good
quality and should demand for protection of their rights.
said that since ancient times, Consumer protection has been an integral
part of the governance. “Tomorrow (December 25) is the birthday of
former PM, late Shri Atal Bihari Vajpayee which is also observed as the
Good Governance Day. When we talk of Good Governance, the
consumers-which includes 135 crore citizens are driving “Aatmanirbhar
Bharat” by being ‘Vocal for Local’,” he said.
mentioned that the he demand by consumers for high quality products
have spurred Indian companies to be bigger & better and the focus of
the companies should be on quality. He said, “India should take lead in
One Nation One Standard,” emphasizing that Bureau of Indian Standards
(BIS) is already working on standard setting and ensuring quality
standards for consumers.
added that it’s a myth that quality means high price of the product. “I
know that good quality means good manufacturing practices which lowers
rejection rate and increases demand which in turn increase scale of
operation,” he said.
stressed on simplifying procedures of filing complaints thereby
ensuring time-bound redressal of the complaints. “By bringing
stakeholders under one roof, the Hallmarking and Essaying was
simplified. Similar steps should be taken,” he added.
said that the Centre has set the tone for a more strong & vibrant
consumer regime with 5 major initiatives: Direct Selling Rules,
Mediation Rules, Misleading Advt Guidelines, etc. LM (Packaged
Commodities) Rules which provides easy price comparison of commodities.
There’s proposed Decriminalisation of LM Act to protect consumer
interest & reduce harassment, E-commerce Rules to protect interest
of consumers, Hallmarking has provided consumers with long-due right
to Quality, Purity & transparency and lastly Focus on Quality.
Union Minister said that E-Daakhil Portal has facilitated online filing
of complaint by providing a hassle-free, speedy and inexpensive
facility to consumers around the country to conveniently approach the
relevant consumer Commissions, dispensing the need to travel and be
physically present to file their grievance.
E-Daakhil has been
especially instrumental during the Covid-19 pandemic when movement and
travel was restricted in view of health concerns. Today 544 Consumers
Commissions are equipped with efiling facilities across the country and
more than 11000 cases have been filed online
said that “Under PM’s leadership, drinking water is being supplied to
each household. This increases our responsibility.
On the lines of
Mobile Van flagged today for Drinking Water Testing, BIS and NTH can
take charge of the testing and provide such a facility in each district.
Later, drinking water testing facility may be provided in at least
10,000 places,” he said.
requested traders and manufacturers to support in the implementation of
Quality Control Order (QCO) esp in key household goods like Helmets,
Pressure cookers and Cooking gas cylinders.
E-Books namely, Landmark Judgments on Consumer Law and Practice,
Handbook on Mediation under Consumer Protection Act 2019 and Handbook on
E-filing before Consumer Redressal Commission were virtually