SME Times News Bureau | 30 Apr, 2020
Department for Promotion of Industry and Internal
Trade (DPIIT) had set-up a Control Room from March 26 to monitor the issues of
Industry and Trade and take up such matters with the concerned State
Government, District and Police Authorities and other concerned agencies, said
an official release on Thursday.
The Control Room monitors the issues of internal
trade, manufacturing, delivery & logistics of essential commodities and difficulties faced by various stakeholders during
the lockdown period to resolve any supply chain issues.
Out of the total
number of 1962 queries registered till 28th April 2020, 1739 have
been resolved/settled. 223 are currently under resolution.
Out of 1962 queries
registered, more than 1000 queries were received from five States/UTs viz., Delhi,
Maharashtra, Uttar Pradesh, Haryana and Gujarat.
A dedicated team has
been put in place to monitor and tracking the disposal of queries and to
generate daily MIS reports for information of senior officers in the
The team also closely
tracks the important queries by calling up the affected people and obtains
their inputs while taking up the matter with the concerned agency. This also
helps in making an assessment about the efficacy of various agencies involved
in resolution of issues.
This team of
professionals helps senior officers to know the impact of their interventions
and thus keeps everyone apprised of the status of resolution of grievances.
The queries are being received in the
control room through telephone calls as well as email.
Any manufacturing, transporter, distributor,
wholesaler or e-commerce companies facing ground level difficulties in
transportation and distribution of goods or mobilization of resources can
inform to the Department at the following telephone number/ email:- Telephone:
+ 91 11 23062487, Email: email@example.com
The telephone number is functional from 8 AM to 6
PM. The control room has been receiving queries
regarding ground level difficulties as well as the procedural and policy issues
being faced by the manufacturers, transporters, distributors, wholesalers and
After registering the queries, the DPIIT control room staff
forwards the same to the State level control rooms and the Chief Secretary of
the State with the request to initiate necessary action and ensure that the
required relief is provided to the querists at the earliest.
The queries received
in the control room are forwarded to the senior officers of DPIIT who constantly
monitor the issues and in case of an issue requiring urgent intervention, the
same are also taken up with other officers of the State Government including
the concerned District Magistrate or Police functionaries.
All the senior
officers of the DPIIT have been assigned specific States with which they
continuously interact and urge upon the State functionaries to initiate action
on pending issues.
The State Government
Departments such as Industry, Transport, Consumer Affairs and Food and public Distribution
are also monitoring the resolution of such queries separately.
Minister of Commerce
and Industry Piyush Goyal quite frequently takes stock of the nature of
issues raised through the control room and has been urging all concerned to
initiate action necessary to ensure supplies of essential goods to the common
man in every part of the country.
Mohapatra, Secretary DPIIT along with his senior colleagues also regularly
reviews the status of pending issues in the States during his meetings held
through video conferences.
On 24th March, 2020,
the Central Government had announced a nationwide lockdown, with a view to
prevent the spread of the Covid-19 virus, while putting in place arrangements for ensuring that supplies of essential
goods and services remain available to all citizens.