PR Newswire | 09 Apr, 2015
GURGAON, India: Contact center technology provider and integrations expert, Ameyo (www.ameyo.com), is pleased to announce that Delhivery, a logistics service and supply chain provider has chosen Ameyo to power their growing customer service demands with its sophisticated features and functionality.
Delhivery's distributed fulfilment network, coupled with their inventory management toolkit, helps retailers optimize inventory allocation across the country and lower total logistics costs, while maintaining same-day/next-day service levels. Customer service is vital for Delhivery as it directly deals with customers and over 25,000 sellers operating in over 175 cities in India, entrusted with shipments to be delivered on time.
Delhivery implemented inbound voice campaigns on Ameyo to address their Forward Shipment processes and ticketing management solutions to cater to customer queries and complaints. Delhivery was able to evaluate agent performance and workflows through basic reports generated by Ameyo, that helped in identifying the gaps in the processes.
"Delhivery's Customer Experience Strategy is to build a world-class voice of customer program by delivering supreme customer experience through various touch points. The objective is to improve customer satisfaction and loyalty, thereby increasing customer lifetime value by making the most out of every customer engagement whether in person, online via email or chat or over the phone. To achieve this, we researched, engaged and weighed multiple Contact Centre Solution providers in the industry. Ameyo came across as the most flexible technology that could customize and design a Contact Centre Solution by aligning themselves with our vision and objective. This solution has enabled Delhivery in consistently increasing its customer satisfaction score," says Bhavneet Kaur, Senior Product Manager, Delhivery.
Ameyo solution is tightly integrated with Delhivery's custom ERP system and the solution is utilizing its FreshDesk Call Center Intergration for managing customer support. This integration provides a single platform and screen for Support Executives to view customer information, effectively answer queries, create specific tickets for service follow through and enable cross-functional collaboration within the company to deliver a consistent value proposition to customers.
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Ameyo contact center software is a one-stop solution for Customer Interaction Management. It has been designed to add value to businesses and pave way for structured growth. Ameyo customers enjoy significant increase in efficiency levels, reduction in operational costs, flexibility, consistent user-experience and a demonstrable ROI. With presence in over 40 countries and spanning multiple verticals, Ameyo has been recognised and nominated for the best contact center technology by numerous enterprises and grandees of the industry. Ameyo's customers are benefited with dedicated 24/7 support and award winning product suites based on innovative methodologies. Ameyo is the flagship product of Drishti-Soft Solutions, leaders of customer interaction management technology.
Originally published on Ameyo Newsroom