PR Newswire | 07 Apr, 2015
MUMBAI: D-Link, a global leader in connectivity for home, small business, enterprise, and service providers, made a major breakthrough in customer service support by introducing the revolutionary 'D-Link Direct Service - DDS' during mid-2013. Following the overwhelming response to DDS, the company has now decided to extend this service to customers present in C and D Class cities as well. As a result, the new and enhanced service support system will make the turnaround time faster and increase the footprint for DDS Pan-India.
The highly appreciated and admired D-Link Direct Service with its new regional model will be backed by D-Link Service Centers (DSC) along with D-Link Service Partners (DSP) and D-Link Authorized Collection centers (DAC). So with a presence in over 150 cities, DDS will now offer faster and reliable service to customers across India. All regional DDS Centers are equipped with state-of-the-art BGA (Ball Grid Array) facilities to support quick resolution. D-Link Direct Service (DDS) benefit can be availed on all D-Link ADSL broadband, wireless and selected 3G life style products.
Talking about the enhanced DDS facility, Mr. Balgond Chougula, VP - Customer Support Services, D-Link (India) Ltd., said, "Technology advancement and innovation continues to be a key priority at D-Link, at the same time it's also excellence in customer service that drives business. Hence, we continue to invest in robust and state-of-the-art service support system. With regional DDS model, we aim to reach out to our customers present even in the remotest of location through our innovative and agile service approach."
D-Link Direct Service is a one-stop service solution that offers 'Service at doorstep'. Now, with D-Link Direct Service (DDS) in action the customer hassle of going to the nearby service center with the faulty product unit and then going back to collect the repaired unit will be eliminated. Once the customer logs in the complaint with D-Link toll free support on 1800-2330000 or via e-mail DDS.Support@in.dlink.com, D-Link will arrange for the product in concern to be picked from the customers' door-step and will have it replaced with a working model there and then. Once the complaint is logged into the system, the customer will also receive a SMS stating the status of the advance replacement unit dispatched.
D-Link as an organization is committed towards serving its customers and shall continue to offer world-class products/solutions with state-of-the-art service support.
About D-Link (India) Limited:
D-Link is the global leader in connectivity for home, small business, mid-to-large sized enterprise environments, and service providers. An award-winning designer, developer, and manufacturer, D-Link implements and supports unified network solutions that integrate capabilities in switching, wireless, broadband, storage, IP Surveillance, and cloud-based network management.
D-Link (India) Limited is a part of D-Link Corporation and one of the largest networking company in India. The company is engaged in marketing and distribution of networking products in India and SAARC region. The equities of D-Link (India) Limited are listed on the NSE and BSE stock exchanges. Today, D-Link (India) Limited is a key market player with a nationwide reach, robust product portfolio and superior services in India. The company is firmly committed towards delivering high quality, efficient and reliable networking products, solutions and services. D-Link India today has 17 branch offices with state-of-the-art D-Link Service Centers (DSC) in 11 cities and is further supported by 38 D-Link Service Partners (DSP) present Pan-India. D-Link (India) Limited also has toll free support helpdesk for its customers.
For more information visit http://www.dlink.co.in, or connect on Facebook http://www.facebook.com/dlinkindia and Twitter http://www.twitter.com/dlink_india
Sr. Manager - PR & Marketing Communication,
D-Link (India) Limited