IANS | 30 Apr, 2024
a IT software major Wipro on Tuesday announced that it has inked a
multi-million-dollar agreement with telecommunications major Nokia to
overhaul its employee service desk and provide seamless, real-time IT
support to a global network of workers.
As part of the agreement,
the IT firm will build a bespoke artificial intelligence (AI)-powered,
cloud-based solution for Nokia’s workforce including around 86,700 users
globally in 130 countries of operations.
The solution aims to
improve the worker experience by providing highly available, modular,
secure, and automated services, the company said.
"Our technology
cloud-based expertise, combined with our design-led approach, will
provide Nokia employees a highly personalised support, allowing them to
better leverage technology and deliver better value to their customers,"
Vinay Firake, Sr VP & MD Nordics, Wipro, said in a statement.
Designit,
a Wipro company specialising in user experience strategy and
implementation, will conduct user research to ensure personalised
assistance is offered to employees at the right time, the IT firm said.
This
project will result in the creation of an experience-driven,
omni-channel, and always-on global service desk, which will provide
employees with highly flexible and secure services to empower them to
effectively navigate a hybrid work environment, it added.
"A key
pillar is a modernised remote support concept that uses the latest
technologies to provide seamless, secure, and efficient support,
regardless of location, device, or network," said Marije van Donk, VP,
Head of User Experience, Nokia.
"Implementing this concept will
empower our users to self-service their issues, give intelligent and
contextual guidance, and connect users with experts," she added.