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Food apps' defence: Physical, mental health of delivery partners our priority
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IANS | 18 Mar, 2023
As more and more reports surface about the unfair work and pay
conditions delivery boys (online food and grocery delivery platforms
call them partners) are facing, top online food aggregators on Saturday
said they are working hard to provide them with healthy, safe working
conditions and be there in their times of need.
Swiggy
told IANS that it is enabling a consistent earning and upskilling
opportunity for over 3,00,000 delivery executives across the country,
apart from a healthy and safe work environment.
"This includes
but is not limited to accident death cover, medical insurance,
bereavement leave, mental wellness, and on-call doctor support. Numerous
additional safety and well-being measures have also been added such as
the SOS button and emergency services, income support during accident
recovery, paid period time off, maternity leave, free and fast,
on-demand ambulance service and enhanced hospitalisation," the Swiggy
spokesperson elaborated.
The online food delivery platform in
September last year announced a skill initiative to offer free learning
opportunities to thousands of delivery executives and their children.
Swiggy
partnered with Khan Academy, a non-profit educational organisation to
provide courses and certifications via its 'Skills Academy'.
"Delivery
partners are our backbone and while they may join with the intention of
making this a gig, several have gone on to stay for years and some have
even joined Swiggy as full-time employees as part of our Step Ahead
programme," said the food delivery company.
Zomato said that road
safety is a top-of-mind concern and they have instituted a full track
of activities to bring down accident rates with its delivery operations.
It
includes mandatory road safety awareness campaigns as part of delivery
partner onboarding process; identification of high-risk zones and
re-routing delivery partners from such zones; delivery partners not
informed of the expected time of arrival of orders conveyed to the
customers and delivery partners provided with free medical, health and
accidental insurance benefits.
"We have a 24X7 dedicated online
emergency support including 'Buddy Delivery Partner' initiative for
police/ambulance assistance in case of emergency," according to the
company.
Last month, Zomato Founder and CEO Deepinder Goyal
announced the company is building public infrastructure to support the
entire gig economy and delivery partners of various companies.
Called
'The Shelter Project', the initiative will help delivery partners rest
at those points that will offer clean drinking water, phone-charging
stations, access to washrooms, high-speed internet, a 24X7 helpdesk and
first-aid support.
"We recognise that delivery partners face
multiple challenges while on the job, from navigating through traffic to
delivering orders in inclement weather conditions," said Goyal.
"We
believe that by providing a space for all delivery partners to rest,
recharge, and take a moment for themselves, we can create a better
environment that promotes their physical and mental health," he added.
The company currently has more than 3 lakh delivery partners across the country.
Online
food platform Zomato's consolidated loss widened to Rs 346.6 crore
(year-on-year) for the quarter ended December 31, against a loss of Rs
63 crore in the same period last year.
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