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DGCA amends rules, airlines to reimburse up to 75% of ticket cost to flyers if downgraded involuntarily
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IANS | 26 Jan, 2023
Aviation regulator Directorate General of Civil Aviation (DGCA) on
Wednesday amended rules on facilities to be provided to passengers by
airlines due to denied boarding, cancellation of flights and delays in
flights.
The amendment will allow the passenger, who is
downgraded involuntarily and is carried in a class lower than that for
which the ticket is purchased, to be reimbursed by the airline.
For the domestic sector, the reimbursement will be 75 per cent of the cost of the ticket including taxes.
For
the International Sector, it will be 30 per cent of the cost of ticket
including taxes for flights of 1500 km or less, 50 per cent of the cost
of ticket including taxes for flights between 1500 km to 3500 km and 75
per cent of the cost of ticket including taxes for flights more than
3500 km.
"DGCA has amended its Civil Aviation Requirement (CAR)
Section-3, Series M Part IV Facilities to be provided to passengers by
airlines due to denied boarding, cancellation of flights and delays in
flights to strengthen the rights of air travellers affected by
downgrading of their ticket," said the aviation regulator.
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