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Zomato, Swiggy still there but no food to order
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SME Times News Bureau | 25 Mar, 2020
Ironic as it may sound but
digital India saw its biggest challenge on Wednesday when
smartphone-based leading food delivery platforms Zomato and Swiggy found
themselves in no man's land as restaurants, including cloud kitchens,
went out of service and delivery boys were turned back by local
authorities as the 21-day lockdown came into force.
There was
nothing for millions of food lovers to order as restaurants went
'unserviceable'. Wherever there were food outlets some open, delivery
boys were stopped by the local authorities.
"Our delivery
partners are facing several hurdles across cities while trying to
deliver food which has been classified as an essential service. We are
communicating with the relevant authorities and hoping these issues are
sorted soon," a Zomato spokesperson told IANS.
In a tweet,
Zomato CEO Deepinder Goyal said that the company is actively working
with the authorities to clear the confusion so that essential services
can operate without trouble.
Swiggy said there has been a
short-term impact in terms of softening in volumes which can be
attributed to the shortage of supply due to temporary closure of many
high-volume restaurants located in malls and disruptions on ground
across certain states.
"However, Swiggy is working with local
governments to remain operational and extend our support during these
testing times, especially to the customers in need," said a company
spokesperson.
Zomato also said that it will continue to operate
with curtailed partner network (restaurants and delivery) for those in
need of food delivery.
Both the players have introduced "'contactless'" delivery option where the delivery boys ensure social distancing.
Zomato
and Swiggy currently dominate the online food delivery market in India.
Zomato has also acquired Uber's Food Delivery Business in India in an
all-stock deal of nearly $350 million.
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