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Flipkart resumes operations, Amazon in talks with govt
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SME Times News Bureau | 25 Mar, 2020
After temporarily suspending all of its operations and services during
the COVID-19 lockdown, etailer Flipkart on Wednesday said it will resume
its grocery and essentials services post assurance from the government.
There
were massive disruptions on Day 1 of the 21-day lockdown as local
authorities including police did not allow delivery boys to move around –
even harassed and beat them up.
Kalyan Krishnamurthy, CEO
Flipkart Group, said that the government has given the company assurance
to resume its essential services. "We have been assured of the safe
and smooth passage of our supply chain and delivery executives by local
law enforcement authorities and are resuming our grocery &
essentials services later today," Krishnamurthy said in a statement.
"We
are very grateful for the clarification provided by the government and
local state authorities on the functioning of e-commerce as ‘essential
service' during the lockdown," he added.
There were multiple
reports of delivery boys being beaten up. Twitter users posted photos of
some delivery boys with bruises on their bodies. An Amazon
spokesperson said that the company appreciates that the government has
recognised ecommerce as essential to help citizens remain at home and
maintain social distancing.
"We are working with the central
government and local authorities, asking them to help us urgently with
detailed on-ground operating procedures, to ensure delivery of priority
goods like household staples, health and hygiene products, sanitizers,
baby formula, and medical supplies safely across the country to our
customers' homes without any disruption," the spokesperson said.
Millions
of people across cities were left helpless at homes as essential items
like fruits and vegetables, dairy and milk, meat and fish etc did not
reach their doors despite placing orders well in advance.
Later, the orders went dry.
In
a message to customers, grocery and milk delivery website MilkBasket
said it was forced to dump 15,000 litres of milk and 10,000 kg of
vegetables.
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