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End deep discounts, NRAI tells online food aggregators
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SME Times News Bureau | 20 Aug, 2019
In a bid to stop "unethical" deep discounting practices of online food
aggregators amid nationwide #logout campaign, the National Restaurant
Association of India (NRAI) on Tuesday told the platforms to realign
their offerings to create a restaurant-friendly ecosystem, thus ending
freebies and detox the consumers from discount addiction.
In a
meeting with the five top players -- Zomato, EazyDiner, Dineout,
Magicpin and Nearbuy -- here, the industry body discussed how technology
has a key role to play in driving engagement and discovery for
retailers versus deep discounting.
"It was decided that all
aggregators will rejig their features to detox the consumers from the
addiction of deep discounts that has crippled the industry," the
association said in a statement.
The meeting came after
thousands of restaurants delisted from online food aggregators'
platforms across the country. The Federation of Hotel and Restaurant
Associations of India (FHRAI) on Monday joined the chorus, calling for a
review of the agreement of online food apps with restaurants and
threatening nationwide protests.
Anshoo Sharma, Co-Founder and
CEO, magicpin, said in a statement that they had a very productive
discussion with the key members of NRAI.
"The NRAI members
included President Rahul Singh (Beer Cafe), Priyank Sukhija (BoomBox,
Lazeez Affaire, Flying Saucer and more), Vikrant Batra (Cafe Delhi
Heights) and Nitin Saluja (Chaayos). We agreed on how technology has a
key role to play in driving engagement and discovery for retailers
versus deep discounting,' said Sharma.
magicpin said it works at a
base margin of 10 per cent and allows partners to top-up anywhere from
Rs 2,000 to Rs 20 Lakh as per their marketing needs for the month while
delivering guaranteed RoIs to them.
"We are fully supportive of
NRAI's cause and are looking forward to working together to create
sustainable impact for its members through the use of technology,"
Sharma added.
Ankit Mehrotra, Founder and CEO, Dineout said that as an industry body, NRAI had to take a stand for all aggregators.
"However,
their major issue is around 'deep discounts'. Dineout as a dining out
platform has been in existence for the last eight years and has never
believed in deep discounting with its restaurant-first approach,"
Mehrotra told IANS.
"We allow the restaurants to select the
discounts that they want based on day of the week and time of the day.
This is something that the NRAI recognizes. We had a great meeting with
NRAI and we are working with them as a tech platform to enable
sustainable growth of the restaurant industry in the long run," he
added.
According to the FHRAI, restaurants are willing to do
business with online food apps but the current policies need to be
reconsidered.
"Restaurants are constantly but subtly threatened
to participate in deep discounting schemes without respite through the
year with one scheme getting replaced by another.
"Our members
are neither given an option nor the opportunity to agree nor are they
even consulted. Promises made while launching any new scheme is almost
always broken by changing the rules itself," said SK Jaiswal, Vice
President of FHRAI.
Zomato did not reply to an email sent on the
NRAI meeting. Zomato's Founder Deepinder Goyal had earlier requested
restaurant owners to stop the #logout campaign.
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