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Layoffs coming: Verizon warns customer service employees
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IANS | 25 May, 2023
US telecom carrier Verizon has warned its customer service employees
about impending layoffs as part of "restructuring" and "streamlining"
measures.
Over 6,000 employees received a pre-recorded message from the company about upcoming "significant" layoffs, reports The Verge.
They
were told they would be able to accept a severance offer (two weeks per
year of tenure) or, in select cases, apply for roles to "transition to
the next stage of your career journey".
According to an internal
document provided to The Verge, those roles revolve around customer
experience, loyalty, and technology positions.
The layoff warning as the company lost 127,000 postpaid subscribers in the first quarter this year.
The
company appointed Sowmyanarayan Sampath as CEO of Verizon Consumer
Group in March, which oversees its customer service operation.
The company has given affected workers a deadline of June 7 to make a decision on their preference.
"Those
who apply for new positions are not guaranteed to be hired, and for
those who don't take the severance option, June 23rd is the date that
Verizon will inform employees of their future at the company," the
report said late on Wednesday.
The US telecom carrier was yet to officially comment on impending layoffs.
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