Nishant Arora | 30 Jan, 2018
When it comes to disruptive
technologies that will drive businesses in the coming years,
Artificial Intelligence (AI) is touted as the most promising and
Indian enterprises across the spectrum began embracing it to enhance
real-time user experiences.
Picking up the pace globally,
AI gradually cemented its position as the technology is quite
transverse and perceived as less gimmicky, impacting several
functions to improve productivity and business results, says Thomas
Husson, Vice President and Principal Analyst, Forrester.
flushing out fake and terror-related content to making sense of
humongous data for self-driving cars, from helping identify when
someone might be expressing thoughts of suicide on Facebook to
empower NASA explore space communications, AI-based tools gained a
Microsoft pledged $50 million over the
next five years to put AI technology in the hands of those who are
working to mitigate climate change.
When it comes to
India, AI started playing a significant role in not just developing
smart devices but in improving engagement with end-consumers -- be it
government or corporates.
Aiming to reduce the
possibilities of signals failing, Indian Railways introduced remote
control monitoring of its system to predict failures through the
effective use of AI.
The national transporter is using
non-intrusive sensors for continuous online monitoring of signals,
track circuits, axle counters and their sub-systems of interlocking,
power supply systems including the voltage and current levels, relays
and timers etc.
The system entails the collection of
inputs on a pre-determined interval and sends this to a central
location for data analysis.
Several financial institutions
in India started adopting AI in automating their operational
processes. AI is now helping banks build chatbots that are
interacting with customers and gaining valuable data.
its launch in March, Artificial Intelligence (AI)-based chatbot 'Eva'
-- built for HDFC Bank by Bengaluru-based Senseforth AI Research --
has interacted with over 530,000 unique users holding 1.2 million
conversations and addressing their 2.7 million queries with
Leading AI banking platform Payjo launched a chat
assistant called SIA for the State Bank of India (SBI) that addresses
customer enquiries instantly and helps them with everyday banking
tasks just like a bank representative. SIA is able to handle nearly
10,000 enquiries per second or 864 million in a day.
Titan also launched a chatbot to engage better with millennials on
its e-commerce store.
According to a Genpact study, 88 per
cent of senior executives at companies that are leaders in AI expect
the technology will drive better customer experiences within three
"Indian businesses today are actively looking
to AI and machine learning algorithms in a bid to smooth processes
and make well-informed decisions. Businesses are harnessing AI to
gain a competitive advantage and increase profitability in a global
economy," Makarand Joshi, Area Vice President and Country Head,
India Subcontinent, Citrix, told IANS.
To explore the
possibilities of putting AI into driving domestic economic
transformation, the Commerce Ministry in August formed a 18-member
task force that will explore possibilities to leverage AI for
development across various fields.
Amid the thrust over
AI, the country also realised the need to skill its workforce for the
evolving technology trends.
Sensing the urgent need to
train youth in the emerging field of AI, Intel India this year
collaborated with 40 academic institutions, that are using the
technology for scientific research, and 50 public and private
organisations across e-commerce, healthcare, technology, defence and
banking and financial services sectors.
more than 9,500 developers, students and professors across 90
organisations this year, the initiative is reducing AI entry barriers
for developers, data scientists and students.
capabilities are greatly supplementing humans to do great work in
less time in sectors like healthcare, banking and finance, transport,
energy and robotics, etc. It will be interesting to see how this
whole AI thing evolves with time," Bob Rogers, Data Scientist,
AI and Analytics, Data Center Group at Intel, told IANS.
has also come upfront and, along with technology learning platform
Pluralsight and educational institution Udacity, announced a new
scholarship programme that will help train 1.3 lakh developers and
students across the country.
The scholarship would enable
students gain access to advanced learning curriculum and further
their employability in AI and other emerging technologies.
growth of AI start-ups in the country is also driving the adoption
not only for big companies but also for small and medium enterprises
"Technology like AI can not only play a big
role in the supply-demand mismatch in India but empower rural people
where health and education facilities are scarce. In order to do
that, everyone needs to be connected first," stressed
Chandrakant Patel, Chief Engineer at HP Inc.
* Facebook, Twitter deployed AI to flush out
fake and terror-related content on their platforms
helped car makers focus on developing efficient autonomous
* AI helped Indian banks build chatbots
Indian Commerce Ministry formed 18-member task force to leverage AI
for development across fields
* Intel India collaborated
with 40 academic institutions to train developers, students and
professors in AI
* Google India announced a new
scholarship programme to help train 1.3 lakh developers and students
in AI technology