In an exclusive e-mail interview with SME Times, Raj Bajoria, the Co-Founder and Chief Operating Officer at Selfex said that with their services not only one can you generate sales, but also minimize operating costs by leveraging the platform services.

Excerpts of the interview…

1. Tell us about your brand?

At Selfex, we provide logistical support as well as training to other courier companies, while also bringing them to the forefront of the business of international courier delivery. We are India's 1st B2B tech based international courier service provider. With us, not only can you generate sales, but also minimize your operating costs by leveraging our platform services. We’re India’s first B2B logistics platform and we ensure that our partner businesses also get to learn and grow along with us.

2. How are you empowering B2B players?

According to the present market scenario, smaller customers does not have the organised way to reach out to the international courier customer.  With the limited resources the international deliveries get hampered. We do not keep ownership of any label, AWB or distribution rights, all of these rest with our partner businesses. We don’t encourage agent commissions; the earnings are solely beneficial for the business involved. They can use Selfex’s infrastructure for pickups, packaging, delivery etc. No more paperwork, no hassles and no lengthy processes. Neither do we require any capital. The only transaction involved would be the service charge when they work with us. We provide access to one of the largest network of financial services through Selfex, and arrange short term funds for businesses with a large degree of convenience. The businesses can buy sector stocks directly and save on the margins of third-party agents, and can also book orders directly.

3. Share with us your unmatched essence as a courier business that you want to convey to our readers?

India is now a global hub for technology and B2B. This is India's first ever B2B logistical tech-based platform, which also works with full transparency with your data security and provides you the best leads and customers.

4. What is Selfex’s USP and what makes it better than their competitors?

Selfex is first ever tech-based platform for B2B players in the Indian logistics and cargo industry, and we have no competition as of yet. Our USP ranges from our network, technology, our wide range of services as well as lack of investment requirement.

5. How trustworthy are you when it comes to keeping your commitments?

Selfex is the safest way to send your international parcels, our technology is built on block-chain and is powered by the peer performance of the business owners.

In our industry, the organised side’s presence is less but the genre of unorganised is huge. Hence, data security is a big challenge for us, more than providing any service.

Our business ethos are clear thereby ensuring the highest standards of ethics and business practices.

6. What areas do you think need the most improvement in the courier service sector as a whole?

There is a need to educate the small players and empower them in terms of international shipments and operations. There is also a huge disparity in prices among those who are not well-versed with the international courier process and its various operations.

In order to bring an added layer of transparency in this industry, we arrange for all these businesses to come together and work with us, helping them understand everything clearly as well as maintaining transparency and not being discriminated against in terms of prices.

7. What are your foreseeable plans? How we are planning to expand?

We have already onboarded 500+ B2B courier partners as well as clients from the pool of Corporate, Movers Packers, Institutions and Companies dealt into Manufacturing, Trading and particularly in exports and Imports.

8. How you are making the use of tech?

Technology is used in almost everything we do, but in particular, we use it to do the Tariff, digital KYC, geofencing, smart card, eVAP and other documents like Declarations, Invoices which are equally important for international couriers.

9. Why should clients opt for Selfex in this industry? What advantages are your customer availing if they choose your company?

Selfex is built as the WIDEST operating network of most of the international destinations, including the known remote areas.

There are many advantages but to mention few would be – Data Privacy, Selection of Widest operating network, One price to Retailer to Wholesaler, No Investment etc.