SME Times News Bureau | 13 Jan, 2020
Indian small and medium enterprises are increasingly
adopting cloud technologies these days unlike in the past, said Prabodh Vyas, Director and Country Manager, GCR (Global Channel
Resources India Pvt. Ltd), in an exclusive interview to SME Times.
Excerpts of the interview...
Please tell our readers about GCR and its entrepreneurial
Prabodh Vyas: Global Channel Resources (GCR) was incubated and founded by Tony Tsao,
who has an avid cross-sectional experience of more than three decades in the IT
Infrastructure & Cloud Services gamut. He has been a part of major tech
giants in countries including Taiwan, Singapore, and Australia to name a
Continuing to have a
strong desire to seek more challenging roles, he founded GCR in Singapore with
an objective to focus on futuristic technology like IoT, positioning it as a
business transformation tool.
helped him to identify the challenges of the IT business, and he decided to
formulate a new business model for his new venture. To ensure that the right
solution reaches the right customer he modelled GCR as a platform company,
which connects the Managed IT Service Providers (MSP) with the Business
Transforming IoT Solution Providers (ISV) so as to enable them to offer the
best solutions to the end customers. This platform is called the CPSP (Channel Partner
Service Portal), an exclusive platform for GCR registered MSP’S.
GCR started its
operations in Singapore and its R&D centre in Taiwan.
After doing an
extensive research on the go to market strategy, GCR realised that 43% of the
successful IoT companies globally are incubated in India and that motivated GCR
to make India as their home market and GCR registered its India operations in
March 2018 with its India headquarters in Mumbai and also made GCR India as the
Global sourcing hub.
GCR India has an extremely
vibrant and experienced team with R&D, Pre-sales, Product Managers,
Marketing and also a large Inside and Field Sales Team. GCR within less than
six months of its presence in India has more than 150 + registered partners on
the platform who have access to 130+ SaaS connected ISV’s and solution
GCR is seeing very
good traction in its existence within two quarters in India and has almost
created a great value for partners.
Today, GCR offers
fully validated SaaS connected vertical specific IoT solutions.
GCR’s first of its kind partner platform is enabling SIs and ISVs for the
ultimate end-customer satisfaction' - please elaborate.
Prabodh Vyas: CPSP is GCR’s premium Online
Solutions Platform. The registered partners(MSPs) can select and configure
customised IoT solutions for their customers.
The ISVs can partner with GCR to offer their solutions on the GCR CPSP
Before on boarding the solutions, GCRs expert team validates the vendors’
solutions. GCR also offers services like training, digital marketing and pre
and post-warranty support and support for POCs and installation.
your services can be beneficial to industry and MSMEs?
Prabodh Vyas: GCR offers validated
IoT solutions from multiple vendors across the globe to its customers. The
customers have the option of selecting the best matching solutions to suit
their requirement, from a single source, that is GCR.
explain about SaaS connected solutions and their benefits.
Prabodh Vyas: Most of the IoT
solutions are hosted by GCR and are offered to the customers as SaaS connected
solutions which provides simplicity of adopting a solution without worrying
about all complexities of implementing it. SaaS connected solutions lower entry
barrier for adopting any technology. IoT platforms with AI and ML could be
complex in implementation with a higher cost for adoption. However, with new
IoT solutions based on a SaaS platform, it allows users to utilise technology
at a lower cost.
Users can scale as
per their requirements. Users receive better SLAs from SaaS providers, thus
lower worries about managing hardware, networking, software and disaster recovery.
think Indian SMEs are lagging behind in adoption of cloud technologies?
Prabodh Vyas: It is true that, in
the past, Indian SMEs were having reservations like data security and secrecy
in the adoption of cloud-based technologies, but today, cloud-based
service providers (SaaS,PaaS, IaaS) have proven their capabilities to end
customers by providing higher uptime, better security standards and adopting
newer business challenges. This has helped Indian SMEs to adopt Cloud
technologies easily. Friction from management has lowered as cloud technology
is omnipresent and it is here to stay.
share your future plans with our readers.
Prabodh Vyas: GCR has introduced
IoT solutions through SaaS platform for verticals covering Education,
Hospitality, Manufacturing, Logistics and Retail. We plan to bring innovative
IoT solutions to the Indian market so that consumers can get a taste of the
solutions available globally. For easy adaptability, a cloud-based delivery
model would be the key. We also plan to introduce IoT solutions in other
business verticals as well.