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CBIC sets up helpdesk for Covid related imports
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SME Times News Bureau | 26 Apr, 2021
The Central Board of Indirect Taxes and Customs (CBIC) has set up a
dedicated helpdesk to handle queries related to Covid related imports
and handhold the trade, industry and individuals for expeditious customs
clearance.
This is in line with the government's strategy to
ensure seamless and quick Customs clearance for Covid related imports so
that they reach users/beneficiaries in time.
"Queries and
requests are being received by the department from various quarters.
These relate to availability of duty exemption benefits, clearance
procedures, registration requirements from various ministries etc. In
order to streamline this process and cater to all the queries and
grievances of the trade, a dedicated cell has been set up by the CBIC," a
Finance Ministry release said.
To handhold the process related
to clearances, an online form has been created to seek details in a
structured format and redress the grievances at the earliest.
For
general queries, the users may also send an e-mail or call up the
toll-free number. The requests being received at the helpdesk will be
closely monitored for early resolution, the release added.
Further, to resolve the grievances at the local level, zonal-level dedicated nodal officers have also been nominated.
Gaurav
Masaldan, Joint Secretary, Customs, will be the nodal officer in the
CBIC for appropriate resolution of grievances and expeditious
clearances of goods relating to Covid related equipment and raw
materials, especially oxygen and oxygen-related equipment.
In
case of non-resolution of grievances through the helpdesk or zonal
officials, the same may be escalated by way of a self-explanatory SMS or
WhatsApp on his number.
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Customs Exchange Rates |
Currency |
Import |
Export |
US Dollar
|
66.20
|
64.50 |
UK Pound
|
87.50
|
84.65 |
Euro
|
78.25
|
75.65 |
Japanese
Yen |
58.85 |
56.85 |
As on 13 Aug, 2022 |
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