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To cushion-proof drivers from rising fuel costs, Uber India hiked ride fares
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SME Times News Bureau | 19 May, 2022
Among the measures to cushion drivers from the impact of rising fuel
prices across many cities in the country, Uber India raised fares in the
last few weeks, its Director of Central Operations Nitish Bhushan said
on Thursday.
Amid the rising cost of fuel, the driver members on the council had raised this as a key issue to the company.
"The
hike in fuel prices has impacted everyone, especially ridesharing
drivers who have felt the pinch of rising fuel costs," said Bhushan.
"We
are always striving to make driving with Uber a viable and attractive
option for drivers and the recent hike in fares will directly boost
their earnings per trip," he said in a blog post.
To remove
frustration for riders and drivers alike, the company is also showing
trip destinations to drivers before they decide to accept the ride.
"Drivers
at the Uber advisory council meeting told us they would like more
flexibility around payments. We are now showing drivers the mode of
payment (cash or online) before the trip starts," the company said.
To make the cash or online decision irrelevant, the company has also introduced a daily pay process for drivers.
With
these changes, the company said that they are also reinforcing their
service quality expectations with drivers especially in areas like
cancellations and ensuring AC rides.
The company, however, did
not elaborate on the burning issue of ride cancellations by drivers and
surge pricing that has affected the riders in the country.
The
Central Consumer Protection Authority (CCPA) last week warned
ride-hailing platforms like Uber and Ola to fix rising consumer
complaints regarding ride cancellations, cancellation charges, random
surge pricing, and long waiting times, or else face penal action.
The
consumer regulator, under its Chief Commissioner Nidhi Khare, gave the
ride-hailing platforms 30 days to fix their algorithms related to ride
cancellations and surge pricing, else they will be penalised.
The
Department of Consumer Affairs is also set to issue new guidelines
related to surge pricing and ride cancellations by ride-hailing
platforms soon that will give some reprieve to the end users, according
to sources.
The CCPA grilled cab aggregators over their
algorithms related to ride cancellations and surge pricing and directed
them to be more vigilant regarding their customers.
The authority
had received numerous complaints of unfair trading practices, such as
cab drivers forcing riders to cancel trips that result in the customers
paying the cancellation charge.
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