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LIC relaxes claim settlement requirements amid Covid crisis
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SME Times News Bureau | 07 May, 2021
Life Insurance Corporation of India (LIC) has given several relaxations
in various claim settlement requirements to make the processes easier
and hassle-free, keeping in view the safety of its customers amid the
pandemic.
The state-run insurer said that to facilitate speedy
settlement of death claims in the prevailing situation where death has
occurred in a hospital, it has allowed alternate proofs of death such as
death certificate, discharge summary or death summary containing clear
date and time of death issued by the government, ESI, armed forces,
corporate hospitals and counter-signed by LIC class I officers or
Development Officers, instead of municipal death certificates.
In other cases, municipal death certificate will be required as earlier.
For
annuities with return of capital options, production of life
certificates is waived for annuities due up to October 31, 2021, besides
accepting life certificates sent through email in other cases. LIC has
also introduced Life certificate procurement through video call
process, said a company statement.
To address the difficulties
experienced by policyholders in submitting documents required for claim
settlement in servicing branch, submission of documents has been allowed
in any nearby LIC office for due maturity or survival benefit claims.
The
LIC has also enabled online NEFT record creation and submission for its
customers through customer portal for speedy settlement.
Further, it also said that all LIC offices will work from Monday to Friday between 10 a.m. to 5.30 p.m. from May 10 onwards.
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