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Discoms in India need to improve power quality: Survey
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SME Times News Bureau | 29 Oct, 2020
Power distribution companies in India have to improve the power quality in the country, shows a survey.
A
joint study by Smart Power India (SPI), NITI Aayog and the Rockefeller
Foundation, showed that only 55 per cent customers were satisfied with
the quality of their electricity supply.
The report said that
power quality was reported as the number of voltage fluctuations.
Overall, 63 per cent of customers reported more than one voltage
fluctuation in a week, and 10 per cent reported more than 10 voltage
fluctuations per day in the past one week.
Appliance damages in
the past one year played an important role for the customers to decide
upon the quality of supply of power, it said.
It further showed
that overall, a total of 63 per cent of the surveyed customers are
satisfied with the service provided to them.
Among the
dissatisfied customers, 31 per cent reported an average power cut
duration of no more than 1 hour per day, and 15 per cent reported no
power cuts.
As expected, urban (74 per cent) customers are
comparatively more satisfied with the reliability of power as compared
to their rural (60 per cent) counterparts.
The study,
"Electricity access and benchmarking of distribution utilities", was
conducted across 10 states with a sample size of over 25,000 respondents
consisting of different consumer categories such as households ,
agriculture, commercial enterprises and institutions both from rural
and urban areas.
Commenting on the Access Study launch, Jaideep
Mukherji, CEO, Smart Power India said: "India in recent years has
emerged as one of the leaders in providing access to electricity to its
citizens, almost doubling the access rate in the past 20 years from
59.4 per cent to extending grid connections to 100 per cent households
in the country."
"This has been made possible through a multitude
of efforts, including enhancing power generation to reduce supply
deficits, strengthening the backbone of the electricity supply
infrastructure, and ensuring last-mile connectivity for different
customer segments," he said.
Mukherji, however, noted that
despite achieving 100 per cent household electrification, access to
reliable and affordable electricity supply continues to remain a major
challenge even today.
"It is now time to focus on sustainability of electricity access and craft an action plan to resolve the barriers."
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