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Amazon Alexa assisting NASA become smarter at work
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IANS | 20 Jun, 2018
While you are busy giving Alexa commands to play your favourite song or
book an Uber, the intelligent virtual assistant from Amazon is helping
the US space agency organise daily tasks while making sense of intrinsic
data-sets.
According to Tom Soderstrom, IT Chief Technology and
Innovation Officer at NASA's Jet Propulsion Laboratory (JPL), voice as a
platform will become the next big thing once we learn to talk to
digital assistants and chatbots in a fashion we do with friends and
family.
"If you have Alexa-controlled Amazon Echo smart speaker
at home, tell her to enable the 'NASA Mars' app. Once done, ask Alexa
anything about the Red Planet and she will come back with all the right
answers," Soderstrom said during the Amazon Web Services' (AWS) public
sector summit here.
"This enables serverless computing where we
don't need to build for scale but for real-life work cases and get the
desired results in a much cheaper way. Remember that voice as a platform
is poised to give 10 times faster results," Soderstrom noted on the
inaugural "Earth and Space Day".
Serverless computing allows
people to build and run applications and services without thinking about
provision, scale and manage any servers.
AWS is a marker leader
in this segment, providing a set of fully-managed services to clients in
the public sector, thus allowing them to focus more on product
innovation.
Alexa, for example, can help JPL employees scan
through 400,000 sub-contracts and get the requested copy of the contract
from the data-set right on the desktop in a jiffy.
"It is kind
of a virtual helpdesk. Alexa doesn't need to know where the data is
stored or what the passwords are to access that data. She scans and
quickly provides us what we need. The only challenge now is to figure
out how to communicate better with digital assistants and chatbots to
make voice as a more powerful medium," emphasised Soderstrom.
Pasadena,
California-based JPL is a federally-funded research and development
centre, managed for NASA by the California Institute of Technology
(Caltech) that carries out key robotic space and Earth science missions.
The facility currently has nearly 6,000 employees.
According
to Soderstrom, there are six technology waves that will primarily force
developers to create better solutions before they impact the common
people.
These waves are "New Habits" (like Always Connected
workplace, gaming); "Applied AI" (Machine Learning, chatbots,
automation, analytics); "Ubiquitous Computing" (mobile, smart devices,
IoT, Augmented Reality); "Cyber Security challenges" (like Blockchain);
"Accelerated Computing" (serverless, edge computing) and
"Software-Defined Everything" (Networks, DevOps, Open Source and
application programming interface or APIs, etc).
"It is crucial
to make right combinations among these technologies and move forward.
Cloud computing forms the base for these emerging technologies to work,"
said Soderstrom.
The JPL has integrated conference rooms with Alexa and IoT sensors which help them fast solve queries.
The NASA-JPL executive stressed that AI is not going to take away jobs and will supplement humans in the future.
"AI
will transform industries ranging from healthcare to retail and
e-commerce and auto and transportation. Sectors that won't embrace AI
will be left behind," Soderstrom added.
AI-powered digital assistants will be the key to enhance productivity.
"Humans
are 80 per cent effective and machines are also 80 per cent effective.
When you bring them together, they're nearly 95 per cent effective," he
noted.
The next technological tsunami, Soderstrom said, will come
in the form of built-in intelligence everywhere and the world needs to
prepare itself to handle that.
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