SME Times News Bureau | 02 Dec, 2019
With its Bill Payment Kiosk, XPay.Life
digitally empower them through cash as well as other popular online payment mechanisms
for multi-utility bill payments, said Rohit Kumar, CEO & CMD, XPay.Life, in an exclusive interview
with SME Times.
Excerpts of the interview
Please tell us about
XPay.Life and its entrepreneurial journey.
Rohit Kumar: XIPHIAS has been into the
business of Bill Payment through Touch Screen Kiosk for more than a decade now and
our co-founders have worked closely on a number of projects in XIPHIAS Software
Technologies. Together, they saw an opportunity to expand the existing business
of bill payment via all possible means – including online as well as offline.
India is a cash-driven
country. A recent research report has revealed that 80% of the Rural India and
35% of Urban India does not use digital payment and is dependent upon Cash for
the major transactions. XPay.Life Touch Screen Kiosk, POS Device and Mobile Van
is going to capture these market readily, wherein both cash and other popular
digital payment channels are available. However, for the remaining 20% of Rural
India and 65% of Urban India, XPay.Life also offers Web and Mobile App-based
bill payment facility.
What are the services
XPay.Life provide and how they help?
Rohit Kumar: XPay.Life offers bill
payment services including Electricity, Water, Gas, Mobile, Landline, DTH and
Broadband through its Touch Screen Kiosk, Web, Mobile App, Mobile Van and POS
Our Honorable PM Shri
Narendra Modi has already achieved rural electricity through Sahaj Bijli Har
Ghar Yojna (SAUBHAGYA) Scheme, however, the collection is still a challenge
from the new consumers. People from remote regions have to travel a lot just to
pay their monthly bills, an area where XPay.Life adds considerable value.
XPay.Life has installed
Bill Payment Kiosks in Tier 2 and Tier 3 where people can pay their
multi-utility bills through cash and other popular digital payment channels. We
also offer a Mobile Van-based bill payment service which has Touch Screen Kiosk
inside the van. The van visits various strategic places in the remotest parts
of the villages where collection comes across as a challenge.
XPay.Life is working on
Village Commerce and rural development by helping them to make payments through
their selected payment channel, i.e. cash or any digital payment solution.
How important these
services are for MSMEs?
Rohit Kumar: MSME is inherently highly
dependent on cash. With our Bill Payment Kiosk, we digitally empower them
through cash as well as other popular online payment mechanisms for
multi-utility bill payments.
As an expert what is your
advice to MSMEs in this field?
Start with a small
venture with a strong core team and organizational values. Depending on the
organic growth of the company, the services can be expanded further.
Do you think Indian MSMEs
are less tech-savvy than their global counterparts? How to empower them
Rohit Kumar: Digital transformation
has started taking place in India, however, the enablement of the digital
transformation is slow. But businesses are rapidly picking up the concept of
Digital India coined by our Honorable Prime Minister. Major services MSME-centric
now are available online through various digital platforms and, receiving a
further boost from the tech-driven startup segment, they are increasingly
joining the digital bandwagon.
solutions for both B2B and B2C users, please elaborate on same.
Please share your future
plans with our readers.
Rohit Kumar: B2B: XPay.Life offers
Payment Gateway services to the businesses. The Company is already into the
business of web design and development for more than a decade and has various
in-house software products and customers who are using our Education ERP
Software, Immigration, Hotel Management Software, HRMS and many more.
B2C: XIPHIAS offers
Multi-Utility Bill Payment services to the customers through Touch Screen
Kiosk, Web, Mobile App, POS Device and Mobile Van. We have installed 300 Bill
Payment Kiosks and witnessing 5 lakhs unique transactions from one of the
smallest states of India, and for one biller (Electricity) through its Touch
Our future plan is to expand from
300 Kiosks to 25000 Kiosks in one year and 1 lakh Kiosks in the coming three
years through Bill Payment Kiosks, and Mobile Vans.